Submitted by Tina on Fri, 05/28/2010 - 07:09.
I've blogged before about how the power of a kind note from a customer can turn a difficult day into a beautiful day. This one is my all time favorite. We had just begun selling String-Rings in March of 2008 when I received this email just a few weeks later.
The message read:
At the beginning of this month (May, 2008), I had surgery on my neck, during which they discovered that I had recurrent papillary thyroid cancer. I had, and survived, papillary thyroid cancer in October of 2005. I have begun the process of treatment now that I have recovered from the extensive surgery that was needed, both to remove all traces of the cancer and to attempt to prevent it in the future.